Extra Touches To Ensure Your Satisfaction
Inform and Educate: Our service is to inform and educate. You make the decisions - and we can help - but we never high-pressure sell.
On-Call: We have a NATE certified technician on call twenty-four hours a day, seven days a week.
ID Badge: Our technicians are clearly identified with an ID Badge so you can easily identify them.
Drug-Free Workplace: We conduct random drug-testing with our staff and technicians so you won't have to worry.
Back-Ground Check: Before hire, our technicians receive a full background check.
Training: Our HVAC technicians are continually updating their technical and customer service training to provide professional & courteous service.
Uniforms: Our technicians are professional and always exhibit a clean appearance.
Protective Floor Mats: Our technicians always place their tools on a protective mat to prevent damage to your floors.
Cleanliness: Our technicians retire dirty filters by placing them in a specially designed bag to prevent dust from defiling your home.
Spare Filters: Our technicians leave extra filters at your request for a minimal price.
Date Filters: Our technicians date each filter to easily determine next filter change date.
Dust/Clean Grilles: Our technicians dust or vacuum your return grille to protect your system and to protect your indoor environment.
Clean Truck: Our technicians keep their trucks clean and organized to assist with their efficiency.
Safe Trucks: Our technicians keep their trucks properly maintained so that harmful emissions don't pollute your neighborhood.
Safe Drivers: Our drivers are committed to keeping your neighborhood safe by obeying traffic ordinances.
Parking: Our technicians park on the street or a substantial distance away from your door to prevent your driveway and cars from being blocked.
Sidewalks: Our technicians always use the sidewalks and never walk through your flower and/or shrubbery bedding.
Stickers: Our technicians gently remove old stickers and replace with a "Maintenance Report" sticker to each piece of equipment so that you can easily determine last date of service.
Thermostat Sticker: After asking your permission, our technicians place a sticker on your thermostat so you can easily find us again.
Child Protection: Our technicians always ensure that someone over the age of eighteen is at home while children are present.
Fully Insured: Your property is covered by our comprehensive liability protection.System Designed For Homeowner's Needs: Each home is unique. Our technicians are trained to familiarize you with all of your options for complete home comfort.
Quality Check On Installation Jobs: Your installation is thoroughly inspected for quality by a certified technician.
Peace of Mind: Our customers receive the assurance that the job will be done right, on time, trouble-free, and guaranteed.
Reasonable Response Time: Priority customers receive a two-hour response time. Other response times are generally within twenty-four hours.
Multiple Options For Financing: We give our customers several options for financing.
Surpass Expectations: Our goal is to enhance the level of customer expectations by anticipating and identifying the needs of the customer and responding quickly with personalized service.
On Time: We know your time is valuable. We call before dispatching our technician so that you know when to expect us.
Accept Credit Cards: For your convenience we accept MasterCard, VISA, and Discover cards.
Excellent Customer Care: After service, we call to ensure that you are completely satisfied with our service.
Our Reputation: Our Company is built by customers telling their neighbors about us. Our customers notice the extra value they receive with each and every service.